Our Process
We know your time is valuable
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Booking
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Online Payment
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Detailing
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Completion
Booking
- Customers can book a car wash and detailing appointment with J&M through various channels, including our website, mobile app, or phone call.
- During the booking process, customers provide details about their vehicle type, location, and preferred date and time for the service.
- Our customer support team confirms the appointment and sends a booking confirmation to the customer via email or SMS.
Online Payment
- Before the scheduled appointment, customers have the option to make an online payment for the selected car wash and detailing package.
- The online payment can be processed securely through our website or mobile app using various payment methods, such as credit/debit cards or digital wallets.
- Customers receive a payment receipt and confirmation of the paid services.
Detailing
- On the day of the appointment, our professional detailing team arrives at the customer’s location with all the necessary equipment and supplies.
- They conduct a thorough inspection of the vehicle to assess the detailing requirements and address any specific concerns raised by the customer.
- Our skilled technicians begin the car wash and detailing process, which may include exterior washing, interior cleaning, polishing, waxing, and other specialized treatments based on the chosen package.
- The team takes meticulous care in handling the vehicle, ensuring a high-quality detailing service.
Completion
- Once the car wash and detailing process is completed, our team re-inspects the vehicle to ensure that all requested services have been provided to the customer’s satisfaction.
- The customer is notified of the successful completion of the service via SMS or email.
- For customers who opted for online payment, the transaction is considered complete, and they receive a final invoice with the detailed breakdown of the services rendered.
- If any additional services were provided during the appointment, they are added to the final invoice for transparency.